Privacy policy

Last updated: Nov 22, 2025

This Privacy Policy explains how JootaPoint (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit jootapoint.pk (the “Site”) or use any related services (the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When updated, the “Last updated” date will be revised at the top of this page.

2. Information We Collect

A. Information You Provide Directly

We may collect personal information you voluntarily provide when you:

Place an order
Create an account
Contact us for support
Sign up for marketing or newsletters

This may include:

Name, phone number, email, address
Order details and billing information
Account login credentials (username, password)
Messages, feedback, or any information you provide in communication with us

B. Information Collected Automatically

When you access the Site, we automatically collect certain data using cookies and similar technologies, such as:

IP address
Device type and browser
Pages viewed and browsing activity
Time spent on the Site
Session data

C. Information from Third Parties

We may receive information from:

Payment processors (for transaction verification)
Analytics and marketing partners
Shipping and delivery service providers
Advertising platforms

All third-party data is handled in accordance with this Privacy Policy.

3. How We Use Your Information

We use your information to:

Fulfill and process orders
Manage and maintain your account
Answer questions and provide customer support
Send promotions, offers, or updates (with your consent)
Improve our website and customer experience
Prevent fraud, monitor security, and enforce policies

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

Improve website performance
Personalize your browsing experience
Analyze traffic and behavior
Remember your preferences

You can disable cookies through your browser, but some features may not function properly.

5. How We Share Your Information

We may share personal information with:

Category	Recipients
Name, contact, address	Shipping providers, customer support tools
Order & payment info	Payment processors
Device & usage info	Analytics and advertising partners
Marketing preferences	Email/SMS marketing platforms

We may also share information:

With your consent
With our business partners or affiliates
To comply with legal obligations
In case of a business merger, acquisition, or transfer
To protect our rights, safety, or property

We do not sell your personal information.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

7. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect information from children.
If a child has submitted personal information, contact us to request deletion.

8. Security & Data Retention

We use reasonable security measures to protect your data. However, no method of transmission or storage is guaranteed 100% secure.

We retain your information only as long as necessary to:

Complete orders
Provide customer services
Fulfill legal obligations
Resolve disputes and maintain records

9. Your Rights

Depending on your location, you may have the right to:

Access your information
Request deletion
Correct inaccurate data
Request a copy of your data
Restrict processing of your information
Withdraw consent for marketing
Opt out of promotional communications

To exercise these rights, contact us using the details below.
We may ask for identity verification before processing requests.

10. Complaints

If you have concerns about how we handle your data, please contact us.
You may also have the right to file a complaint with your local data protection authority.

11. International Data Transfers

If you are outside Pakistan, please note that your information may be transferred to servers located in other countries.
We take reasonable steps to ensure your information is protected.

12. Contact Us

If you have questions or want to exercise your privacy rights, contact us at:

📧 Email: hellojootapoint@gmail.com
🌐 Website: jootapoint.pk