Refund policy

At JootaPoint.pk, your satisfaction is our priority. If you’re not fully happy with your purchase, you can request a return within 7 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange:

The shoes must be unused, unworn, and in original condition
Must be returned in original shoe box + packaging
All tags, accessories, and inserts must be included
Proof of purchase (order confirmation or receipt) is required

To initiate a return, email us at support@jootapoint.pk.
Returns sent without prior approval will not be accepted.

Return Process

Once your return request is approved, we will send you:

The return shipping address
Packing & return instructions

⚠ Return shipping costs are the customer’s responsibility unless the item delivered was damaged, defective, or incorrect.

Damages, Defects, or Wrong Item

Please inspect your order upon delivery.
If you receive:

A damaged product
A defective pair
The wrong style or size (different from what you ordered)

Non-Returnable Items

For hygiene and policy reasons, we do not accept returns for:

Sale / discounted items
Gift cards
Used or worn shoes
Customized / special-order items
Accessories (shoe care products, socks, insoles)

If you’re unsure whether your item can be returned, feel free to ask us.

Refunds

After your returned item is received and inspected:

We will notify you of approval or rejection
Approved refunds will be issued to your original payment method
Processing time: 5–10 business days

Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed and you still haven’t received your refund, email us at hellojootapoint@gmail.com.